Refund policy
Refund Policy
At Brevanos, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
Returns may be requested within 30 days of receiving your order.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Personalized or custom-made products
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Final sale items
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Hygiene-sensitive products that have been opened or used
Return Process
To initiate a return, please contact our customer support team:
Email: Savino@brevanos.com
Our team will provide return instructions and the applicable return address.
Return Shipping
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If the item received is defective, damaged, or incorrect, we will cover the return shipping costs.
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For all other returns, customers are responsible for return shipping expenses.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 10 business days to the original payment method.
Contact Us
Email: Savino@brevanos.com
For return addresses or additional assistance, please contact us via email.